This position is a hands-on role, leading a small team of capable and motivated IT support personnel. Our organization is growing, and the team needs to grow along with it. The role is perfect for a skilled and experienced support professional who is eager to apply their knowledge to help mature a practice and grow a team.

As an expert in support, you will not only solve technical issues, but be a champion responsible for making our processes more scalable and transparent. You'll work with leadership and the compliance team to ensure that we have the right framework and tools for success. Significant Jira experience will be an asset, as the ideal candidate will own the end-to-end workflow.

You'll also be working regularly with members of your team to ensure that workload is well-balanced, that skills are increasing, and that the team is ready to take on challenges before they arise. As TFWW grows, this vital team will play a critical part in ensuring our success, and in this role you can be at the forefront of it.

This position oversees the development of products from start to finish to ensure they meet the internal and external users’ needs and preferences. Their main duties include determining the overall vision of products, managing various backlog items and deciding which features each product will have according to industry trends.

As an expert in product management, you will not only create detailed requirements, but own the structure and process of bidirectional user/business feedback to the team. You’ll follow (and help refine) documented processes, and guide testing within our QA/Production environment. Finally, you will have responsibility for growing and mentoring the business analysts in the Product team that help make it all happen.

To succeed in this role you should have a natural analytical way of thinking and be able to record and explain difficult concepts to non-technical users.  

The Sales Representative is responsible for selling activities to account(s) in their portfolio, as directed by the Manager of Sales. This position is responsible for prospecting and selling to new customers, as well as growing and retaining existing business. The Sales Representative is expected to effectively sell Logistics’ value proposition and ensure highest levels of customer satisfaction at all times.

This position works as part of a strong, dynamic team focused on providing the highest level of service to our clients and vendors. This position is perfect for tenacious, hard-working people who are passionate about providing excellent service and creating value. In this role, you will procure carrier services that ensure timely pick-up and delivery of internal and external client freight. You will foster strategic partnerships with our extensive list of contract carriers, who help us navigate the daily challenges presented in the transportation industry. You will help create logistics solutions that allow our clients to accomplish their business objectives. We are passionate about our people, our philosophy, and our success.

Our expanding centralized pricing department has an opening for an International Logistics Account Specialist to handle single and multiple lane pricing and quotation requests for both domestic and international opportunities. A successful candidate will have a strong freight forwarding operations background and will have communicated the ability to understand the components of cost-plus pricing in both Metric and US Standard, carrier selection, rate construction, service requirements, and rate calculations.

**This role can be performed remotely.

This position is responsible for various functions, the managing of all aspects of carrier relations including but not limited to rate negotiation, service issues, problem solving, metric tracking, etc. This position will work closely with RRD Logistics operations, vendors, RRD corporate, sales, and all other RRD affiliates to solve all or special transportation needs. Position requires experience with carrier/customer rate/accessorial tariffs/tables, uplifts, and knowledge of market costs and conditions as well as the ability to create custom cost savings reports, national motor freight classification, compliance tracking tools and service measurement tools. Responsible for ensuring that all parties involved in the freight tendering and the Dedicated Carrier Dispatch process are well aware of any objectives that the company is focused on. Analyze, develop, and implement maximum use of any closed loop transportation opportunities.

Position Summary – Saturday through Wednesday / Hours to be determined

We have an immediate opening for a Domestic Freight Forwarding Specialist. We are seeking an experienced individual to execute the day-to-day operations within our Domestic Freight Forwarding Team.

This position performs various operational and customer service functions in the Roselle, IL transportation service center including shipment quoting, routings, tracing, identify issues or delays with current shipments and implement immediate corrective action. Special Services Coordinator is a knowledgeable front line representative to external and internal customers of TForce Worldwide, Inc. and must constantly demonstrate our commitment to providing the highest level of service and value. Respond to issues and concerns from field Sales agents as well as clients and carriers. Produce a clear and concise turnover.